Hello to the Incaspin Casino Rewards Program, designed exclusively for our active members in Spain. This set of terms specifies everything you need to know about how the program works, from accumulating points on your preferred games to obtaining exclusive rewards and benefits. By joining our loyalty program, you agree to these rules, so we recommend you to read them carefully. Our goal is to deliver a transparent, fair, and engaging experience that compensates your play and commitment over time. If you have any questions after reading the following sections, please get in touch with our support team—we are always here to help.
Accumulating Loyalty Points
Loyalty points at Incaspin Casino are acquired every time you place a real-money wager on eligible casino games. The rate at which points increase is based on the game category, with slots generally paying at the highest percentage and table games, video poker, and live dealer games contributing at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers made using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are calculated based on the settled wager amount, and they are added to your loyalty balance as soon as the game round is finished and confirmed by our system.
To prevent bonus abuse and ensure fairness, we enforce a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not earn points even if the outcome is favourable. The conversion ratio between euros wagered and loyalty points may change periodically, and the current rate is always visible within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be acquired, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically deducted from your total. All awarded points are rounded down to the nearest whole number.
FAQ
How can I join the Incaspin Casino loyalty program as a Spain member?
You do not need to sign up separately. Any registered player who completes the full validation process and makes a primary real-money deposit is immediately enrolled. There is no fee to join or form to fill out, so you commence earning loyalty points from your first qualifying bet. Merely play eligible games, and your progress will be recorded in your account dashboard.
Can I combine points from multiple accounts or pass them to a friend?
No. The loyalty program is exclusively limited to one account per person, and points are non-transferable under any conditions. Pooling points across different accounts, even if they belong to the same family, is prohibited and may lead to forfeiture of points. If you by mistake created a duplicate account, contact support to resolve the problem before attempting any withdrawal.
What becomes to my loyalty points if I don’t gamble for a extended time?
If your account shows no real-money activity, zero deposits, and no logins for 180 consecutive days, all unspent loyalty points will become invalid. We issue advance email notifications to Spain members before expiry, so you have a chance to avoid losing your balance. A single log-in or a small qualifying wager is enough to reset the inactivity timer and preserve your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. As soon as you earn enough points to attain a higher tier, your benefits are activated automatically and are accessible right away. For example, if you achieve Gold status, faster withdrawal processing times take effect for all pending and future cashout requests. There is no waiting period, and your upgraded status is visible instantly in the loyalty dashboard.
Do any restrictions on which games count towards earning points?
Most real-money casino games help to point accumulation, but contribution rates differ. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may accumulate at a lower percentage. Wagers made with bonus funds or free spins do not qualify from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
In what way can I view my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to reach the next level are all visible in the loyalty section of your account dashboard. This area also shows any active benefits and links to the reward store. We advise reviewing your progress regularly, especially before the half-year tier reassessment, so you can arrange your redemptions and maintain your status.
Point Validity and Cancellation Rules
Unused loyalty points will become void if your account remains totally inactive for a span of one hundred and eighty consecutive days. Lack of activity is characterized as no real-money wagers, absence of deposits, and absence of logins during that time frame. Once points expire, they are definitively removed and will not be reinstated, even if you at a later date resume play. To keep your balance valid, just log in to your account or make a qualifying bet at least once every six months. We send automated email reminders to Spain members before any points expire, offering you a fair opportunity to redeem them. This expiry policy guarantees the program remains sustainable for all participants and prevents dormant balances from piling up without limit.
In addition to inactivity-based expiry, incaspincasino asociación afiliada, we reserve the right to confiscate all or part of a member’s loyalty points in cases of verified fraud, collusion, chargeback abuse, or any significant breach of our general terms and conditions. If an account is shut down voluntarily, any leftover points are forfeited immediately and cannot be transferred to another player or converted to cash. Likewise, accounts closed due to self-exclusion or regulatory obligations will forfeit all earned points. For sectional forfeitures following a minor terms violation, only points acquired during the applicable period of misconduct are subtracted, and we will notify you in writing of the specific adjustment made.
Status Ranks and Advancement
The loyalty program features multiple status tiers, starting from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your progression through these tiers is based on the total number of loyalty points you collect over a rolling evaluation period that begins from your enrolment date and resets at the end of each calendar half-year. As soon as you attain the required point threshold for the next level, your account is upgraded automatically, and you will immediately begin enjoying the enhanced benefits associated with that tier. Spain members can monitor their current status and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not earned enough points to preserve your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer satisfies the Platinum point requirement will be transferred to Gold rather than falling all the way back to the starting tier. This buffer is created to recognise consistent play and give you a fair chance to regain your status during the next cycle. Points accumulated during a higher-tier period do not lapse when a downgrade takes place, and any tier-based perks that were already awarded, such as birthday bonuses, remain valid for the remainder of their validity window.
Tier Benefits and Special Advantages
Each membership tier unlocks a set of exclusive benefits designed to enhance your gaming experience and recognize your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers present progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members receive a dedicated account manager who can assist with personalised offers and priority support, plus a guaranteed birthday bonus that is applied automatically during the birthday month. At the Diamond level, we provide bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits arranged individually. All tier-specific perks are open to periodic review, and we may introduce seasonal surprises that are activated only for top-tier members, making sure that the program remains fresh and competitive.
Exchanging Loyalty Points
Once you have collected a minimum number of loyalty points, you can exchange them for a variety of rewards available in the loyalty store. The most common redemption options comprise bonus cash with fixed wagering requirements, free spins on selected slot titles, and occasionally special merchandise or tournament tickets. Each reward type shows the number of points required and the corresponding terms, so you can make an educated choice before confirming the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet immediately. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be undone once submitted, and points spent are permanently deducted from your loyalty balance. We do not authorize the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless otherwise stated. There is no restriction to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error results in a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always review the specific reward details before confirming.
Alterations and Termination and Cessation
We continually review the loyalty program to ensure it remains fair, captivating, and compliant with Spanish and European regulatory standards. As such, we reserve the right to adjust these rules, modify earning rates, rearrange levels, or alter the available rewards at any time. Whenever a material change is planned, we will notify all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be displayed in the updated terms published on our website. Your continued participation after the modification date signifies acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will disclose the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will prompt everyone to use any points before the final day. Points that remain unused after the program ends will lapse and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is treating you fairly at every stage.
Account Security and Programme Compliance
Keeping your loyalty account safe is a collective responsibility. You must not share your login details or permit another person to use your account to earn points, as this represents a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as fast point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is managed solely for administering the program and is never sold to third parties. If you suspect unauthorised access, contact support without delay.
Entitlement and Mandatory Enrollment
All registered Incaspin Casino players who have fully verified their account and reside in Spain are automatically signed up in the loyalty program as soon as they place their first real-money deposit and place a eligible wager. There is zero separate application process or opt-in necessary, which indicates you begin earning points from your very first bet. To remain eligible, you must keep a sole active account and make sure that your personal and payment details remain up to date. The program is available only to persons who are at least eighteen years of age, as stated by Spanish gambling laws, and any infringement of the age stipulation will result in immediate exclusion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers immediately participating in the program’s operation are not allowed to take part. We also keep the entitlement to bar any user who has previously self-excluded or whose account has been temporarily blocked due to responsible gaming steps. Enrollment is private and not transferable, and we strictly forbid the employment of automated routines or automations to produce synthetic game activity. If we identify any form of manipulation, the account will be subject to disqualification, and all earned points will be lost without prior notice. By remaining active, you revalidate your entitlement continuously.
